"Knowing When to Listen and What to Say
starts with:
- Saying "I'm sorry."
- Asking "How are you, today?" (Don't forget to listen to the answer.)
- Focusing on and acknowledging the person's present feelings, not just the facts.
- Paying attention to cues: Is it a good time? Or does the person need a little space? (Don't be afraid to follow up if now isn't the right time.)
- Expressing that the person is not alone.
- Expressing faith in the person's (probably rattled) judgment.
- Sharing the love.
- Using technology for good.
- Giving space when space is needed.
- Being yourself with your "mundane" problems."
