I myself still occasionally become irritated and angry and use harsh words toward others. Then, a few moments later when the anger has subsided, I feel embarrassed; the negative words are already spoken, and there is no way to take them back.

Although the words have been uttered and the sound of the voice has ceased to exist, their impact still lives on. Hence, the only thing I can do is to go to each person and apologize, isn't that right?

His Holiness The Dalai Lama, The Path to Tranquility by His Holiness The Dalai Lama, Renuka Singh, editor