Learn to Listen and to Hear
When someone is speaking to you, stop the dialogue within, focus completely on that person, pay full attention, and really hear what she is saying to you.
If she says something that bothers you, don't take it personally. Get out of the way and just be completely available for her. Just think, "How may I serve you?"
If you don't understand fully, stop and ask her to explain.
If appropriate, ask what she needs from you. See if you can give it right away.
— Brenda Shoshanna, Jewish Dharma