Conversation is at the heart of the new inquiry. It is perhaps the core human capacity for dealing with the tremendous challenges we face. To engage in great conversation we need to ask questions that matter. We cannot afford to spend our time on issues that can’t hold our attention, that don’t touch our hearts. The culture of conversation is a different culture, one that could make a difference in the future of our world.
— Institute for the Future , The World Café: Shaping Our Futures Through Conversations that Matter by Juanita Brown, David Isaacs, World Café Community