Listen to a point of view that is different from yours without defending your position. It takes a lot of practice to be able to open enough space for this kind of listening. We are drawn to respond. If you must say something, try "I'll consider what you said." Or "That's an interesting way to think about it." Or "I can see how much this means to you." That's it. You aren't saying that you agree and you are acknowledging the communication. Just let it be. This is especially useful with emotional issues. It takes courage to listen to someone's pain and anger when it's about you, your family, or your culture, religion, or country. We each want to tell our side of the story, rather than listen with compassion. Most times the pain and anger continue, because people know the difference between when you are listening and when you are planning your defense.

Kay Lindahl in Practicing the Sacred Art of Listening