Tears are the most visible symbol of human intensity. They show themselves only during those times when people are most emotionally charged, for better or worse. During such episodes, we are sometimes at a point of surrender. We turn ourselves over to our feelings, helpless to do anything but let pain bleed out of our eyes. Yet this is also a time of opportunity, a period in which dramatic changes are possible — only we seize the moment in a constructive way.
— Jeffrey A. Kottler, The Language of Tears