In this beautifully designed book, John Selby, a psychologist and cognitive-science researcher with 30 years experience developing core mind-management techniques, presents a four-step mood management program that can be used in a variety of work settings and encounters with others. More and more businesses are finding that positive customer experience is the name of the game. But mind/heart integration does not come naturally; it is something that has to be practiced. Likewise, the challenge of staying genuine in difficult situations.
John Selby also wrote Seven Masters, One Path, a book about meditation that we appreciated. That is why we can take him seriously when he talks about the value of empathy — the action of understanding, being aware of, and being sensitive to the thoughts, feelings and experience of others. We can shift our attitude through four adjustments: letting our worries go, stopping being judgmental, stopping self-sabotage, and being open to receive.
Emotional engagement within the workplace hinges on a 4-step mood-boosting method:
• Preparing for an Encounter: consciously choosing your mood rather than blundering into an encounter and running on automatic.
• The Moment of Encounter: through positive thinking, encouraging the person you are with to feel good, relaxed, and accepted.
• Empathetic Communication: making a heart connection with the person that feels genuinely good, trustworthy, and enjoyable.
• Processing: purposefully pausing to fortify your intent to continue to hold this person regularly in your mind.
Selby also has much to say about compassionate listening, serving the customer, and engaging beyond the product. It is definitely uplifting to see such spiritual practices being recommended in the business world.
