Letting go of the desire to be right or to be nice or to seek approval, not only when listening but also when speaking, takes work. Guidelines for successful talking and listening are designed to remind us of the purpose of dialogue — to listen for understanding, to share and exchange ideas, and to seek new insights that were not present at the start. It takes practice to loosen our attachments to our own agendas.
— Kay Lindahl, The Sacred Art of Listening